Shipping Policy

We want your order to reach you as smoothly as possible. Below you’ll find information about order processing, delivery and tracking. If you have any questions, contact us at support@thepalmfashion.com.

Section 01 – Order Processing

Orders are processed after payment has been confirmed.

Please allow 2 to 5 business days for your order to be prepared before dispatch. Processing times may be longer during busy periods or public holidays. If there is a significant delay with your order, we’ll contact you using the details provided at checkout.

Section 02 – Shipping Destinations and Delivery Times

We currently ship to the United Kingdom and selected European destinations available at checkout.

Our current standard international shipping option is free and is listed in our store settings as 5 to 8 business days. This is a provisional estimate and should be confirmed with our shipping provider before publication. Delivery times may vary depending on the destination, customs processing, local delivery services and other circumstances.

The delivery option and estimated timeframe shown at checkout for your address apply to your order. Delivery dates are estimates unless we have expressly agreed a specific date with you.

Section 03 – Shipping Costs

We currently offer free standard shipping to eligible destinations.

Available shipping options and any applicable costs will be shown at checkout before you place your order.

Section 04 – Order Tracking

When tracking is available for your shipment, we’ll email you the tracking details after dispatch. It may take a few business days for the carrier’s tracking page to show the first update.

If you haven’t received tracking details or the tracking information hasn’t updated, contact us at support@thepalmfashion.com with your order number.

Section 05 – Customs, Import Duties and Taxes

Customs processing may affect delivery times. This does not affect your consumer rights if an order is lost or not delivered.

Section 06 – Delayed or Missing Packages

If your order has not arrived by the latest estimated delivery date shown at checkout, contact us at support@thepalmfashion.com with your order number.

We’ll investigate the shipment with the carrier and work with you to resolve the issue. If an order is confirmed lost or is not delivered, we’ll provide the remedy required by applicable consumer law.

Section 07 – Incorrect Delivery Address

Please check your delivery address carefully before placing your order. If you notice an error, contact us at support@thepalmfashion.com as soon as possible.

We’ll do our best to correct the address before dispatch, but we can’t guarantee changes once an order has been shipped. This does not limit any rights you have under applicable law.

Contact Us

For shipping questions, contact:

THE PALM
Email: support@thepalmfashion.com