Returns and Refund Policy

We want you to shop with confidence. If something isn’t right, please contact us and we’ll help. For any questions, email us at support@thepalmfashion.com.

Section 01 – Your Right to Cancel

If you are shopping from the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving your items, without giving a reason.

To exercise this right, email support@thepalmfashion.com within the 14-day period. Please include your order number and let us know which item or items you would like to return.

Request a return or cancellation

Section 02 – Returning Your Items

After notifying us that you wish to cancel, you have a further 14 days to send the items back.

Please contact us before sending your return so we can provide the correct return instructions and address.

You may try on or inspect an item as you would in a shop. Please take reasonable care of it. If an item has been handled beyond what is necessary to check it and its value has decreased, we may deduct that loss in value where applicable law allows.

Section 03 – Items That Cannot Be Returned

Some items may be excluded from the right to cancel where an exception under applicable law applies. This may include items made to your specifications or clearly personalised, and certain sealed items unsuitable for return for health or hygiene reasons if they have been unsealed after delivery.

We will identify any such exception on the relevant product page before you place your order. This does not affect your rights if an item is faulty or not as described.

Section 04 – Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or different from what you ordered, please email support@thepalmfashion.com as soon as possible with your order number and, if available, photos showing the issue.

We’ll work with you to resolve the problem. You do not lose any legal rights if you cannot contact us immediately.

Section 05 – Return Shipping Costs

• Change-of-mind returns: You are responsible for the cost of return postage and packaging, unless applicable law requires otherwise.
• Faulty, damaged, incorrect, or not-as-described items: Contact us at support@thepalmfashion.com. We will provide instructions for the return and cover the reasonable return costs where required.

Please contact us for return instructions. This does not limit your legal right to cancel or return an item.

Section 06 – Refunds

If your return is accepted, we will issue the refund to your original payment method.

Where required by law, the refund includes the cost of standard delivery. If you selected a more expensive delivery option, we may refund only the standard delivery cost.

We may wait to issue a refund until we receive the returned item or evidence that you sent it back, where applicable law allows. Refunds will be made within the time required by the consumer-protection laws that apply to your order. Your bank or payment provider may take additional time to show the refund in your account.

Section 07 – Cancelling Before Dispatch

If you want to cancel an order before it has been dispatched, email support@thepalmfashion.com as soon as possible with your order number. We’ll do our best to stop it before dispatch.

If the order has already been dispatched, you can still contact us to exercise your cancellation rights under Section 01.

Need Help?

Our customer support team is here to help.

Email: support@thepalmfashion.com

We want to make your shopping experience with THE PALM clear, fair, and worry-free.